Welcome to UltraPlayer's Frequently Asked Questions (FAQ) section. You can find answers to common questions or issues here.

If you are looking for general help in the use of UltraPlayer, check the built-in help file (available in UltraPlayer on the Options screen), or take the Guided Tour in our Support section.

We also have special FAQ sections with answers regarding the EasyMP3 encoder and WildTangent Vis plugins.

General UltraPlayer Information

• What are the System Requirements for UltraPlayer?
  
• What file types are supported in UltraPlayer?
  
• Is there a cost for UltraPlayer?
  
• Is there a Macintosh version of UltraPlayer?
  

Installation

• How can I uninstall UltraPlayer?
  
• When I try to install UltraPlayer in Windows NT, I receive error messages and the installation fails. How can I install UltraPlayer in Windows NT?
  
• I want to install UltraPlayer to an alternate location, but I am no longer prompted to "Choose Destination Location" by the installation program. What can I do?
  

Using UltraPlayer

Playing MP3 Files

• With some audio files, the UltraPlayer Status Display shows the kbps as "--". What does this mean?
  
• When I play MP3 files that are encoded at a Variable Bit Rate, UltraPlayer does not display a Bit Rate (kbps) for these files. Why?
  

Playing Video Files

• I am having problems playing video and MIDI files in UltraPlayer. What is wrong?
  
• How do I play my videos in a window outside of UltraPlayer?
  
• Can I play my videos in Full Screen mode? How do I do it?
  

Playing WMA Files

• I downloaded a WMA file from the Internet, and every time I try to play it or add it to a playlist, my browser opens. What is happening?
  
• I retrieved a license for my downloaded WMA file, but it is not in my playlist. How can I play it?
  
• I have a WMA file that played fine previously, but now, whenever I try to play it or add it to a playlist, my browser opens and tells me that my license has expired. What gives?
  

Playing CD Files

• I selected UltraPlayer as my "Default player for audio CDs", but when I insert an audio CD, nothing happens. How can I fix this?
  
• I have a CD that I cannot play in UltraPlayer. When I try to select tracks from it to add to my playlist, there are no CDA tracks listed on the CD. What can I do?
  
• Why don't the EQ and DSP plugins affect the sound when I play tracks from a CD?
  

Viewing and Editing File (Tag) Information

• I have an MP3 file that displays one set of file information in UltraPlayer, and a different set of information in other players. Why?
  
• I want to edit the file information for a music file, but UltraPlayer tells me that I cannot edit this file's information. Why not?
  

Using the UltraPlayer SmartAlarm

• I have set the UltraPlayer Alarm Clock, but it never opens at the correct time. What is wrong?
  

Saving MP3 Files to WAV Format

• Can I convert MP3 files to WAV format with UltraPlayer?
  
• Can I create MP3 files from WAV files or CD tracks with UltraPlayer?
  

Known Issues

• When I play sound files with UltraPlayer, the files play back at a faster-than-normal speed and the sound is clipped. What is happening?
  
• I have Windows NT and if I move UltraPlayer around my desktop very quickly, it eventually disappears. How can I get my UltraPlayer back?
  
• I am having problems playing video and MIDI files in UltraPlayer. What is wrong?
  

New Skins and Vis Modules

• I would like to create my own UltraSkin. How can I do this?
  
• I am trying to install a new UltraSkin, and the installer says that it was installed successfully, but I cannot find it in UltraPlayer. What is wrong?
  
• I am trying to install a new Vis Module, and the installer says that it was installed successfully, but I cannot find it in UltraPlayer. Why?
  

Streaming

• I used to be able to play M3U streams (like those from MP3.com), but am no longer able to do so. Instead, the connection works, but no songs show up in my playlist. How can I fix this?
  
• When I listen to Internet Audio Streams, the playback is choppy. What can I do to improve the playback quality of streams?
  
• Whenever I try to play an Internet Audio Stream, my browser tries to download the file. What is going on?
  
• Why does UltraPlayer always give me an error message when I try to turn on the "Save streams to MP3 file" option?
  
• I tried to record a stream using UltraPlayer, but I cannot find the output MP3 file. Where is it?
  
• I am trying to record an Internet Audio Stream and append it to an existing file. When the recording is finished, the original file is fine, but the recorded stream plays back at double-speed. What is wrong?